Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the typical shipping timeline for furniture orders?
Most in-stock items ship within 3-5 business days. Larger furniture pieces delivered via freight typically arrive within 2-3 weeks depending on your location.
Do you offer a warranty on your products?
Yes, we offer a 1-year limited warranty on all furniture items covering manufacturing defects in materials and workmanship under normal household use.
What is your return policy?
We offer a 30-day return window for most items. Products must be in original packaging and like-new condition. Please note that return shipping fees may apply.
Are fabric samples available before I purchase?
Absolutely. We offer complimentary fabric swatches for our upholstered collections to help you choose the perfect color and texture for your space.
How do I care for and clean my CHITA LIVING furniture?
We recommend regular vacuuming with a soft brush attachment. For spills, blot immediately with a clean, dry cloth. Detailed care instructions specific to your fabric or leather type are included with every shipment.
Do you offer assembly services?
While many of our items are designed for easy assembly, we do offer White Glove Delivery options in select areas which include room-of-choice placement and full assembly.